l344's Privacy Policy

l344 is a trusted online gaming platform that provides slot games, cricket betting, live casino, and a variety of other entertainment services for Bangladeshi users. We place the highest importance on the privacy and data protection of our users.

In this policy, "we", "us", or "l344" refers to the organisation operating this platform. "You" or "user" refers to any person who visits the l344 website or uses its services. "Personal information" refers to any information that can directly or indirectly identify an individual.

l344 may collect the following types of information to operate its services properly and provide users with the best possible experience:

2.1 Registration & Identity Information

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — only users aged 21 or above are approved for an account)
• Residential address
• Identity verification documents (such as a national identity card) — only when verification is required

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Mobile banking number (bKash, Nagad, or Rocket)
• Transaction reference numbers and history

2.3 Usage & Technical Information

• IP address and geographic location (country level)
• Device type, operating system, and browser information
• Session duration, pages visited, and click patterns
• Information collected from cookies and similar tracking technologies
• Game play history and betting activity

l344 collects information in the following ways:

• Directly: When you create an account, fill out a form, or contact us.
• Automatically: When you use our platform, information is automatically collected through cookies and similar technologies.
• From third parties: Relevant information may be received from payment processors (bKash, Nagad, Rocket) and identity verification services.

l344 uses collected information only for specified and legitimate purposes. We use your information for the following reasons:

• To create and manage your account
• To process transactions and verify financial activity
• To prevent illegal activity, fraud, and money laundering
• To ensure age and identity verification
• To provide customer service and support
• To improve platform security and performance
• To personalise the user experience
• To comply with legal and regulatory obligations

l344 takes industry-standard technical and organisational measures to keep your personal information secure. Our security framework includes:

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing and encryption of sensitive information
• Secure server environment and regular security audits
• Firewalls and intrusion detection systems

5.2 Access Controls

• Only authorised staff can view your information on a need-to-know basis
• All staff operate under confidentiality agreements
• Logs of data access are maintained

However, transmitting information over the internet is not entirely risk-free. Even with our best efforts, 100% security cannot be guaranteed. You are also responsible for keeping your account password secure.

l344 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to complete transactions.
• Identity verification services: With identity verification agencies to meet legal obligations.
• Legal authorities: Upon a court order or a lawful request from a government authority.
• Technology service providers: For hosting, analytics, and other technical services — these parties are contractually required to follow our instructions.
• Business transfers: In the event of a business merger or acquisition, where you will be notified in advance.

All third parties are contractually bound to maintain privacy standards consistent with this policy.

l344 uses cookies to improve the user experience. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

• Essential cookies: Essential for the basic functionality of the platform, such as maintaining login sessions.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve platform usage.

Cookies can be disabled by changing your browser settings, though this may limit some features of the platform.

l344 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations. As a general guideline:

• Active account information: until the account is closed
• Financial transaction records: at least five years from the date of the transaction
• Identity verification documents: for the required legal period after the account is closed
• Communication records: up to two years, or as required by legal obligations

After the specified period, information is securely deleted or anonymised.

As a user of the l344 platform, you have the following rights:

• Access: The right to receive a copy of the personal information held about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of processing: The right to request that data processing be limited in certain cases.
• Portability: The right to receive your information in a structured, machine-readable format.
• Objection: The right to object to the use of your information for specific purposes.

To exercise these rights, send an email to [email protected] or contact us via live chat. We will respond to your request within 30 days.

Please note, however, that some information may not be deleted due to legal obligations, fraud prevention, or ongoing investigations.

l344 strictly provides services only to users aged 21 or above. We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected, we will immediately delete that information and close the account.

If you believe a minor has registered on our platform, please contact us at [email protected].

l344 primarily serves Bangladeshi users. However, depending on the nature of our servers and services, some data may be stored or processed in other countries. In such cases, we ensure that the relevant third parties maintain adequate data protection standards.

If the l344 platform contains links to any third-party websites or services, we are not responsible for the privacy policies of those sites. You are advised to read the privacy policy of any external site before visiting it.

l344 reserves the right to change this privacy policy at any time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after changes are made will be considered acceptance of the revised policy.

You are advised to visit this page regularly to stay informed about updates.

If you have any questions, concerns, or complaints about this privacy policy, please contact l344's privacy team:

• Email: [email protected]
• Live Chat: 24/7 direct support available

We provide support in both Bengali and English. We will aim to respond to your request as quickly as possible after receiving it.